Complaints Policy

Complaints policy


If you have a complaint about the service you have received from one of our dentist or staff, we will try to resolve this as efficiently, sympathetically and courteously as possible. We do take complaints very seriously and we try to respond straight away to any concern you may have.

All problems should normally be addressed in the first instance to the Dentist. Sometimes it may be sufficient just to have a word on the telephone to clear up a simple misunderstanding or you may need to speak to the Dentist personally. However if you prefer to write then address your letter to the Principal Dentist here at the practice. Alternatively send it to the Practice Manager, who will look at the record and consult with the dentist prior to responding to the complaint. You may also complain to the PCT or Health Ombudsmen or the GDC if you are private or independent patient.

Please note we do have the strict rules on confidentiality. If you are complaining on behalf of someone else, we need to have a proof in writing from them that you have permission to do so.

We hope that we will have resolved the problem into your satisfaction.

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